Terms and Conditions
We are a custom art production company. Each piece is individually made when ordered. Most orders are shipped in 6-8 weeks. Due dates listed are estimated based on our current shipping schedule and we cannot guarantee any due date without advance notice. Please let us know immediately if you have a project deadline. All sales are final. We accept all major credit cards as well as check payment. Your credit card will be charged when your order is sent to production.
Due to the ongoing Covid-19 pandemic, we are experiencing unprecedented supply chain delays and orders may take longer than anticipated to complete. We will do our best to keep you informed. Please call or email if you have questions about your order or would like a status update.
All Continental United States orders are shipped via UPS or FedEx and incur shipping & handling charges. Typically these charges run approximately 10-15% of order total though in cases of oversized or particularly fragile merchandise, shipping costs may be higher. International orders will be shipped through a customs broker and quoted on an individual basis. We make every effort to ship as economically as possible, but due to the delicate nature of our products additional measures are needed to ensure safe delivery of items.
Any damage claims must be made within 48 hours of receipt. While we carefully protect and package our products, should damage occur please email us the complete order information along with a photograph of the damaged item. Upon approval we will send you a replacement and shipping paperwork will be provided to return the damaged product in its original packaging.
All of our products are custom designed and hand manufactured in the United States of America. We use the finest framing materials and quality assembling process. Our product components are from nature and as such, are fragile and imperfect by nature and are subject to availability. Variations in size and color, as well as irregular edges, voids, flakes, and small chipping may be present. This is the nature of an organic product. Our production studio staff is attuned to nature’s own unique variations and selects components for production with care so that our product is received and enjoyed for its unique and inherent qualities.